Free Business Phone Services:- Customer service support or customer care is the backbone of any small or large business. Business phone service is the most common yet effective mode of reaching customer for resolving their business related after sales queries. Having a toll-free business phones service for customer service provides authenticity to any small and large businesses or WordPress website. This article is about top 5 Free Business Phone Services 2024 for Small Business in India.
Business Phone Services Explained
Business phone service is a dedicated phone service which is used for the business related service like after sales service, customer support services, business promotion etc. It is very different from personal phone service as it is dedicated for business purpose only. Feature and services offered by business phone are very different from residential phone service. This phone service allows business owner to use the same business phone on multiple devices and at multiple location. Setting up business phone service is very easy and hassle free task.
Types of Business Phone Services
Business phone service manages the inbound and outbound calling system of any small or large business. Mainly there are three types of business phone service all across the world.
Voice Over Internet Protocol (VoIP)
Voice over Internet protocol is the most advanced and effective Business phone system. It is the most popular system allowing a communication between client and customer sitting in two different countries. VoIP use both computer and internet at the same time to provide a telephonic connection between client and customer. All functions of Voice over Internet Protocol phone service are accessible from the computer via business internet network. Cost of VoIP phone service depends on the number of user and it is expensive as compared to other business phone services.
Key System Units (KSU)
The key system unit limited to only 40 users/per business. It is the basic and most cost effective business phone service available. It is a good choice of phone service for small business housing 40 telephone operators. Key system units are very user friendly and easy to use but they are bulky and less portable because it uses a central switching unit to operate.
Private Branch Exchange (PBX) System
Private Branch System is much more advanced system as compared to KSU system. PBX system automatically routes incoming calls by using programmable switching devices. PBX system comes loaded with all basic telecommunicating features required for business. A dedicated management team is required for management of PBX
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Importance of Business Phone Services
Business phone service is used for business promotion, after sale service. Using business phone service provides authenticity and credibility to any business.
- Provides Customer Service Support– Success of any business depends on the after sales service support. Businesses that provide good after sales service to their customers become more successful and bigger businesses.
- Helps in Growing Business – Good customer service support means good business growth. Businesses that provide toll free number to resolve queries of their clients, tends to be more authentic and credible. Satisfied customer refers services or product of these companies to their acquaintances, thus creating free and postivie word of mouth publicity.
- Cost Effective- You can avoid spending a lot of money on dedicated smartphones for each employee if your business has a dedicated business phone system. You can connect additional handsets to a single phone set to increase accessibility. These handsets and smartphones are less expensive and effective as compared to cellular phones.
- Helps to Manage Call Data- With a business telephone framework, monitoring calls becomes simple. Call flows can be created by businesses to ensure that priority calls are never missed. With the help of a call recording feature, businesses can monitor the effectiveness of marketing strategies and the capacity and productivity of their teams.
- Manages Communication System- Business phone systems are designed to support internal communications and customer interactions with your company. For example, most business phone services offer call and skill based routing, allowing your employees to direct calls to the right people. A business phone will also allow you to use your mobile device’s call forwarding feature to manage business communications.
Features of Business Phone Service
Business phones service offers various features to increase functionality and productivity. Feature offered by Business phone are as follows-
- Call Forwarding– A call forwarding feature enables you to send or transfer incoming calls to another number. It is often used to transfer calls from your office phone to your home phone or mobile phone.
- Call Recording – Call recording feature allows business phone owner to record business related calls for training purposes. With the help of this feature it became easy to resolve business related problem in more effective ways.
- Multi Device Support- With multi-device support, you can make calls from multiple devices using the same phone number. This allows you to make calls from your desk phone, mobile phone, wireless headset, and desktop PC. This ensures that all your business communications run smoothly.
- Unified Communication- A Unified Communications package is a complete service package that includes calls, voicemails, emails, text messages, faxes, and VoIP (Voice over Internet Protocol) calls.
List of 5 Free Business Phone Services
Here we are providing list of 5 free business phone services that are ideal for running small businesses.
Nextiva
There are a number of features that make Nextiva the most user-friendly business phone service. Nextiva offers most strong and reliable network. They offer a wide range of features, are easy to set up, and are affordable. Nextiva’s easy-to-use admin panel allows small businesses to easily manage their unified communications platform.
Features offered by Nextiva
- Call routing
- Unlimited free domestic calling
- Voicemail to email and text
- Online faxing
- Text messages
- Free local or toll-free number
- Free number porting
- Standard call management feature like caller ID
- Call forwarding
- Routing
- Custom greetings
- Advanced IVR (interactive voice response) system
- CRM
- Live chat
- Online surveys
- Call analytics
- Excellent Phone Quality
RingCentral
Ringcentral is the first global cloud provider to provide Compliant Enterprise-grade Cloud Telephony in India. Business phone service from RingCentral is perfect for businesses of all sizes, with different plans and APIs available, and RingCentral’s commitment to supporting international collaboration makes it another great choice. Because of their popularity, Ringcentral offer large app integration directory.
Features offered by Ringcentral
- Unlimited calling
- Call forwarding
- Caller ID
- Call waiting
- Call transfer
- Share one line on multiple mobile devices and users
- SMS messaging
- Visual voicemail
- Video meetings with screen sharing
- Team messaging
- 1000 toll-free minutes
- Integrations with Gsuite, Dropbox, Microsoft
- Cloud based administration
- Auto call recording
- Internet fax
- Unlimited video
- Whiteboards
- RingCentral desktop app & Mobile App
- Automatic transcription
- Real-time analytics
- Voice over call recording service
- Sales call insights from Chorus.ai
- Integrations with call centre software
- Connection with support help desk software
Ooma
Small businesses can use Ooma Office phone service from anywhere in the world because it comes with powerful features, including desktop and mobile apps, and allows them to sound and behave as big companies. Ooma is a very affordable business phone service provider. Large businesses can get a full complete unified communications as a service (UCaaS) solution with an Ooma Enterprise phone, which can be customized to suit their organization’s needs. Ooma is a very affordable business phone service provider
Features of Ooma
- Virtual receptionist
- Extension dialing
- Music-on-hold
- Smart mobile phone apps
- Call logs
- Video conferencing
- Voicemail transcription
- Enhanced call blocking
- Call recording
- Desktop app call queuing
- Salesforce integration
- Meeting recording
- Hot desking
Grasshopper
Grasshopper is a straightforward and user-friendly virtual phone system that provides you a second phone number of your personal phone, allowing you to keep business calls and personal calls separate. You can forward calls to any number or any mobile device using a virtual phone number. On the other hand, making outgoing calls requires a regular phone line. Grasshopper offer dedicated mobile and web application so you can manage your account and business phone service easily.
Features of Grasshopper
- Call forwarding
- Call routing
- Call waiting
- Call hold music
- Voicemail to email transcripts
Phone.com
Phone.com is business phone service which is dedicated for small businesses. It provides simple and straight forward web & app based administration to manage the business for services. Several European countries and Canada is included into local call minutes by Phone.com, so calling these in these countries became cheap by using Phone.com services. They offer payment charges in two modes, pay per minute and unlimited minutes, making them affordable business phone service provider for price conscious businesses.
Features of Phone.com
- Call forwarding
- Call routing
- Call waiting
- Call routing
- Caller ID
- Conference Call
- Video Conference Call
Conclusion
Business phone service helps businesses to grow by providing them brand promotion, Customer service support. Customer service support is the backbone of any successful business. We hope you got the detailed information on 5 Free Business Phone Services provider. Please visit our website regularly for digital marketing related article.